What you get
Zendesk plus Kroolo, better together.
Ticket to Task
Turn any Zendesk ticket into a Kroolo task or bug with the full thread attached.
Escalation Alerts
Notify the right team in Kroolo when a Zendesk ticket breaches its SLA.
AI Ticket Summaries
Summarize long ticket threads and suggest the next step.
Support-to-Engineering Link
See ticket status next to the engineering work that fixes it.
Automatic Updates
Updates reach the right place without anyone copying them by hand.
What gets imported
TicketsRequestersGroups & queuesComments & notesTagsAttachments
See it in action
Manage the connection in one panel.
See what has been imported, when it last synced, and sync, edit or disconnect with a click. Data shown is sample data.
Set up
Connected in six steps.
1Open IntegrationsIn Kroolo, go to Settings, then the Integrations tab.
2Select ZendeskPick Zendesk from the list of available integrations.
3Authorize ZendeskSign in to Zendesk and approve the permissions Kroolo asks for.
4Choose what to importChoose the ticket views to import.
5Choose what to sharePick the projects and events to connect.
6Finish and syncComplete setup and get real-time updates from Zendesk.
Questions about Zendesk
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Explore
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