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Integrations/Service & Time Management/ServiceNow
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ServiceNow integration for Kroolo.

Turn ServiceNow incidents and requests into tracked work. Your data stays in sync, and your team gains AI, automation and reporting on top.

Free on all plansGuided setupAutomatic updates
Synced just now8 data types imported
What you get

ServiceNow plus Kroolo, better together.

AI-Powered Insights
Summaries and next steps on your ServiceNow tickets, inside Kroolo.
Pipeline
$1.42M
+18%
Win rate
31%
+4 pts
Custom Workflows
Create tasks and approvals when an incident or request changes state.
Review Q3 launch planDone
Sign off budgetIn review
Brief the design teamTo do
Reporting
Combine ticket data with delivery data in one report.
Revenue by regionThis year
EMEA
APAC
AMER
LATAM
Linked Work
Link incidents and requests to the engineering work that resolves them.
Review Q3 launch planDone
Sign off budgetIn review
Brief the design teamTo do
Seamless Collaboration
Share updates and attachments across ServiceNow and Kroolo.
AH
Ann Ho 2m
Updated the plan, can you review?
CB
Clive Baker 2m
Looks good. Shipping Friday.
What gets imported
IncidentsRequestsChangesProblemsAssignment groupsCommentsAttachmentsCustom fields
See it in action

Manage the connection in one panel.

See what has been imported, when it last synced, and sync, edit or disconnect with a click. Data shown is sample data.

Connected App
ServiceNow
Connect ServiceNow to your Kroolo Workspace.
Connected using demo@kroolo.comDisconnect
Connected sources3
Search sources
WorkspaceSourceLast syncActions
Demo SpaceIT Service DeskOct 24
Demo SpaceChange managementOct 24
CSFacilitiesJun 23
Synced just nowCancelImport new source
Set up

Connected in six steps.

1Open IntegrationsIn Kroolo, go to Settings, then the Integrations tab.
2Select ServiceNowPick ServiceNow from the list of available integrations.
3Authorize ServiceNowSign in to ServiceNow and approve the permissions Kroolo asks for.
4Choose what to importChoose the data you want to connect.
5Choose what to sharePick the projects and events to connect.
6Finish and syncComplete setup and get real-time updates from ServiceNow.

Questions about ServiceNow

How do I connect ServiceNow to Kroolo?
An Owner or Org Admin opens Settings, then Integrations, selects ServiceNow and authorizes access. You then choose what to import. Only admins can set this up, so imported data stays under your organization's access controls.
Does the integration cost extra?
No. Integrations are free on all Kroolo plans.
What can I import from ServiceNow?
Kroolo can bring in incidents, requests, changes, problems, assignment groups, comments, attachments and custom fields.
Does data stay in sync?
Yes. After setup, changes in ServiceNow are reflected in Kroolo in near real time, and you can trigger a manual sync from the Connected App panel.
Can I disconnect later?
Yes. Open the Connected App panel and choose Disconnect at any time.

The best of AI and work management. Connected.

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